R3P Unlocks Millions In Savings While Achieving Strategic IT Goals

The process of outsourcing IT and business process functions can be complex and fraught with problems if not handled correctly. Even the savviest of enterprise clients leverage 3rd party advisors to achieve stakeholder alignment and to lead transformational programs to unlock millions in savings. R3P Consulting specializes in the advisory and consulting of $1B to $100MM sized transformational outsourcing deals with multi-stakeholders.

R3P is a Canadian thought leader in the outsourcing space. R3P best practices are showcased in the CORE – Center for Outsourcing Research & Education) executive training courses where our Managing Director, Grant Geminiuc is a key faculty member creating and delivering executive education. R3P specializes in assisting enterprise clients in maximizing large outsourcing arrangements. Most often we are brought in for:

1. New ITO or BPO deals: Document current state baseline, define future state, business case, lead sourcing event and transition to vendor
2. In-flight turn-around: Understand gaps, define remediation strategy, get control and execute remediation of a outsourcing transition
3. End of Term Facilitation: Compare end-of-term scenarios, facilitate alignment of sponsors to a preferred scenario and define strategy and scope.  It is beneficial to have a 3rd party advisor to take out the emotion and biases to achieve alignment of key executives.

R3P Approach to Big Results for Outsourcing End-of-Term

Most outsourcing deals achieve at least a 30% cost reduction to meet hurdle rate. At end of 1st term, corporations often believe there are no more significant savings that can be squeezed out of a 2nd or 3rd generation outsourcing deal, and therefore do a simple low effort renewal. The corporate emotion as end of term nears can lead to bias and quick decisions. R3P acts as a independent expert advisor to gather the facts in a unbiased fashion so clients can make informed end of term decisions. This requires unbiased due diligence on current state arrangement, and quantatative contrast to viable future state scenarios prior to chosing a sourcing scenario to pursue. R3P challenges this thinking and has a proven track record of significant savings in 2nd and 3rd generation deals. R3P has a pulse on the annual price:performance curves and the rapid improvements due to competition driving innovation in technology, service and operating models.

R3P ensures you outsource with success

• IT Service Optimization: R3P has Big5 IT Management Consultants specialized in all of the IT infrastructure service towers to provide improved service, turnaround, up-time and pricing.
• Price Benchmarking & RFPs: We will assist choosing a benchmark firm/database with appropriate peer representation, as well as matching service optimizations to achieve a lower price.
• Service Description Narrative + RACI: We can help develop a “new” set of SOWs or update an existing set of SOWs, based on best practice templates in the R3P library. We also develop RACIs to match the narratives to reduce client/provider ambiguity of responsibility.
• Client-Outsourcer Interaction Models: Our library of ITILv3 compliant interaction models clarifies client and outsourcer demarcation of responsibility for enterprise infrastructure.
• IT Service Catalog & IT Chargeback: We have experience and working models for Service Catalog / IT cost chargeback models to design, develop and implement the optimum solutions.
• IT Service Management Tools: Our knowledge of planning, business case development, selection, design and implementation of IT service management tools will help achieve your goals.
• SLA Design and Optimization: We create, reduce and optimize SLAs and KPIs specifically for enterprise infrastructure.
• Outsourcing Governance Optimization: We understand how “gaps” and “misalignment” in governance can cause missed opportunities and lead to a festering backlog of issues. We deal with the issues and ensure there are no repeats.